A customer who orders a SIM batch (5, 25, 500 SIMs) won't be able to register their SIMs individually using its own BIC (BIC1) as our database recognizes the BIC2 instead of BIC1. A customer will need to register the SIM batch using the BIC2.
Getting an error The BIC you have entered is not valid when registering a SIM.
- Look for the BIC2 which is a 16-character code located on the packaging labeled as BIC2.
- If you don't have the packaging anymore, kindly contact our Support Team by engaging via chat, submitting a ticket via the EUI platform or send an email to email@example.com to get the BIC2.
- Once you have the BIC2, you can now use this to register the entire SIM batch.