Hourly usage endpoint data from API

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    Joseph Johnson

    Hi Bryn,

    for such minute-by-minute data usage monitoring, we recommend that you use the data streamer functionality which provides usage information every 45 seconds for open PDP contexts (when at least 100 KB of data is consumed) and when the PDP context is closed. 

    https://docs.emnify.com/services/data-streamer/stream-types#usage-data

    Regarding the observation that the API call shows 0 data for each minute in the last hour, this looks like a discrepancy and I suggest that you open a ticket so we can investigate this particular case. 

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    Bryn Jones

    Thanks for your response. How do I open a ticket?

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    Joseph Johnson

    The help center is linked via the "?" symbol near the top right corner of the portal when you're logged in. Or you can go directly to https://support.emnify.com/hc/en-us 

    You must be logged in (same credentials as the portal) and then there is a "submit a request" option which provides a simple form to complete. There are screenshots of this here: https://support.emnify.com/hc/en-us/articles/4414999111698-How-to-contact-EMnify-Support

    In the meantime, I also raised this with our engineering team and they're currently working on updates to bring the API back in line with the portal. Via a ticket, we'll be able to inform you as soon as it's done. 

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