The API has rate limiting enforced at a value of 2000 requests per IP in a five-minute window. When this threshold is reached,
403 Forbidden will be returned by the system as a response to excessive requests (e.g. creating endpoints, assigning or activating multiple SIMs) until the average request rate is within the specified limit.
I am getting
403 Forbidden error while creating endpoints for 2000 SIMS via API.
I am getting a 5xx API error when accessing the EUI.
In order not to reach this limit, customers should make sure they put a delay between each API call. As a best practice, we use 500ms delay each for multiple API calls.
If additional help is needed, you can contact our Support Team by engaging via chat, submitting a ticket via the EUI platform or send an email to firstname.lastname@example.org.