My endpoint is attached but not online

Sometimes, for different circumstances, the endpoints can lose connectivity or never get one in the first place. Before contacting support, try the following troubleshooting steps:

• Verify that the APN is set to em (in some devices, it needs 5 characters, so use instead em***)
• Verify that the device has Roaming enabled
• Suspend the SIM
• Disable the Endpoint
• Reset connectivity (does the previous 2 steps at the same time)
• Change the IBR (Internet Breakout Region) on the Service Profile 
• Turn off and on the device completely (this will delete the PDP context)
• Create a new endpoint and use said device and SIM card there.
• Change to a different SIM card (this can discard defective plastic issues)
• Has the device worked before with a different SIM card vendor?

If none of these steps solves the problem, please contact support@emnify.com and make sure that you notify that these steps have already been made.