Your connected devices have by default a private static IP, so they will not respond to PING requests from a different subnet. In order for you to access the devices you can setup an OpenVPN or an IPsec connection. EMnify provides an OpenVPN connection free of charge.
Please check our OpenVPN integration guides for Windows, Linux and MacOS:
For an IPSec connection, please visit our Cloud Connect FAQ
Can two EMnify SIM cards connect to each other?
Each IP address space works like a LAN network, that means that you can perform a connectivity test (PING) between your endpoints without using a VPN. Indeed, the endpoints are already inside the LAN.
Please keep in mind that you can have several IP address spaces (view article). Two devices which belong to two different IP address spaces will not be able to ping each other.
I cannot ping my device when connected to specific networks
Several customers have reported that they are not able to do PING test (ICMP echo request) to their endpoints when connected to Vodafone Italy. As per Vodafone, they do not allow PING/ICMP on their network and will not provide exemptions for security purposes.
We are not aware of additional networks blocking PING requests. If you encounter the same issue with other networks, please open a ticket to email@example.com and we will update this article.
As a workaround, you can always blacklist specific operators. For more information, visit this article: