SIM Registration Problem (Batch SIMs)

SUMMARY:

A customer who orders a SIM batch (5, 25, 500 SIMs) won't be able to register their SIMs individually using its own BIC (BIC1) as our database recognizes the BIC2 instead of BIC1. A customer will need to register the SIM batch using the BIC2.

SYMPTOM:

Getting an error The BIC you have entered is not valid when registering a SIM.

SOLUTION:

1. Look for the BIC2 which is a 16-character code located on the packaging labeled as BIC2.
2. If you don't have the packaging anymore, kindly contact our Support Team by engaging via chat, submitting a ticket via the EUI platform or send an email to support@emnify.com to get the BIC2.
3. Once you have the BIC2, you can now use this to register the entire SIM batch.