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Radosław Pacholec

• May 25, 2024 04:49

Hello,

SIM card no. 89883030000091174109 worked properly until  tried to connect to Telekom Germany.
According to the information I received, this network has problems and has been blocked. 
The device is still in Germany - it is currently trying to connect to the O2 network.  
The connection is not established.  This is not the first case that after trying to connect to the TElekom network, the device no longer regains connectivity despite changing the operator. 
In several previous cases, it was necessary to physically replace the SIM card.

Please help me solve the problem/

An example card with the problem I described. 89883030000091174109

0

• Official comment

  

  Jorge Merino

  • June 18, 2024 16:07

  Hi Radoslaw,

  Apologies, we overlooked at this request. I can see that you already opened a ticket to our Support team. Was this already solved?

  For the next case, please don't share details (e.g. SIM card numbers) in the Community, as this is a public forum and anyone can read this.

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