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Nick

• July 26, 2022 08:38

Hi there,

I have successfully connected with cloud connect and can ping some of my devices.

The issue im having is I cant SSH into any of them.

They are standard raspberry pi's.

The SSH command used is: 

ssh pi@(private IP address)

The connection just hangs.

Regards,

Nick

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• Official comment

  

  Jorge Merino

  • July 26, 2022 16:34

  Hi Nick,

  I assume your Raspberry Pi's are not allowing SSH. If you can successfully ping your devices, we can rule out any issues with the Cloud Connect setup or with your EMnify account in general. I also pinged some of your devices to confirm.

  In order to verify this, and if you are using Raspbian, please follow these steps:

  1. Click the raspberry logo at the top-left corner.

  2. Select Preferences > Raspberry Pi Configuration.

  3. Navigate to the Interfaces tab in the configuration window.

  4. Enable SSH in the second line.

  If you are using a different OS, the steps should be similar. Also, we do not block any port. There are no restrictions from the EMnify side.

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• 

  Nick

  • July 27, 2022 08:39

  Hi Jorge,

  The devices are out in the field. Ill have to get hold of a new device and see what's up.

  I am unable to ping any Raspberry Pi device.

  Connectivity is provide through a Huawei e3372 dongle.

   

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