Data limit - is it per device or for all pooled data

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Robert Brown

• January 05, 2023 20:12
• Edited

Regarding the 'Devices may use data' selector in Device Policies > Service Policies, when setting the Data Limit (e.g. 500 MB per 1 month), is this 500 MB for any one device, or 500 MB summed for all devices within the policy? 

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• Official comment

  

  Jorge Merino

  • January 09, 2023 08:01

  Hi Robert,

  The data limit is per device, there is no option to set a limit for the pooled data. Once a device reaches the limit, our systems will block any attempt to establish a data session, but you can always update the limit or assign a new service policy with a higher limit. 

   

   

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  Robert Brown

  • January 09, 2023 08:05

  That's great, thank you.

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  Francesco Milanese

  • February 24, 2023 11:23

  Hi Jorge,

  I was just making the same question.

  It will be an essential feature to have a limit for the pooled data.

  Without this, to have the pooled data feature, i can only leave the devices without limit, risking that the pool gets all consumed and I go further into pay-per-consume zone.

  Otherwise, i can set a limit but only per device, and in this way the pooled data feature cannot be used.

  Can you think about this?
  
  Thank you,

  Francesco Milanese

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  Jorge Merino

  • February 24, 2023 13:52

  Hi Francesco,

  Unfortunately this is not a feature we support today. However, you can always request new features from the portal:

  

   

  Our Product team will review your request and contact you if they need further information.

  Kind regards

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