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Erik

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Latest activity by Erik
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    Erik created an article,

    How to get your devices online

    Quick setup guide to get your endpoints online.

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    Erik created an article,

    Billing tab: Payment Method and Invoices

    In this video, we explain how to locate your invoice, change your payment method and check your listed services per month.

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    Erik created an article,

    How to set up the EMnify APN in your mobile device

    In this video, we will share the steps of how to setup your device's APN and enabled connectivity. For more device specific commands in different device, please check our device listing here

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    Erik created an article,

    How to register SIM cards

    In this video, we will show you how to register your EMnify SIM cards in the EUI.

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    Erik created an article,

    List of device compatibility

    EMnify SIM cards works based on our Multi-IMSI solution technology. While useful, some devices may not recognize this type of SIM card, thus adding the possibility of not creating a PDP context and...

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    Erik created an article,

    My endpoint is attached but not online

    Sometimes, for different circumstances, the endpoints can lose connectivity or never get one in the first place. Before contacting support, try the following troubleshooting steps: Verify that the...

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    Erik created an article,

    What is a payment verification process?

    As of October 9th 2019, we introduce changes in the EUI when adding a Credit Card as payment method. These changes ensure that the platform adheres to the PSD2 guidelines stated in the September 14...

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    Erik created an article,

    Can I change my billing address?

    To change your billing address, you can access to your billing configuration page by clicking the button ''billing''   Then, please select the red button called "Payment Details"     And finally,...