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David Onyensi Williams

• 20 de marzo de 2023 11:35

I am trying to create a new emnify account but it seems like the number has been blocked due to some reasons and i was not receiving the passcode on the registered email address.

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  Jorge Merino

  • 20 de marzo de 2023 22:04

  Hi David,

  If you try to create a second account, you will need a different phone number, as it can be used only once. 

  I see that you also have opened a ticket regarding this topic. Our Support team will get back to you to verify if it works using a different phone number.

  Thank you!

   

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  David Onyensi Williams

  • 21 de marzo de 2023 10:09

  Hi Jorge,
  
  I made use of a different phone number, but still it was blocked.
  
  yes i opened a ticket regarding this topic but i am yet to get a response.
  
  Thank you!

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  Jorge Merino

  • 21 de marzo de 2023 13:37

  Hi David,

  The Support team will be asking for some personal details such as the email address or the used phone number. Therefore we will continue troubleshooting via ticket, so that we do not expose personal data here.

  Thank you!

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