SIM card "not accessible" on IOT device

S’abonner

Isaack Rasmussen

• 26 février 2024 16:24

I have an old data logger that can't open an connection with your SIM card. Its a GSM-2 from Keller-Druck. I do not know the modem type.

Is there a difference between your SIM cards and other types that prevent my old GSM device from working?

I have registered the SIM and it connects fine with my smart phone. But on my data logger, it fails with an error and your portal never registers anything from it.

Is it because my device does not support "IMSI switch handling" ?

0

• Commentaire officiel

  

  Ertan Metin

  • 27 février 2024 12:48
  • Modifié

  Hi Isaack,

  There could be several reasons besides IMSI switch handling. To make a basic check, we would need the IMEI of your problematic device and the ICCID of the emnify SIM that you are using. If you have an emnify account, could you open a ticket via support.emnify.com with the mentioned information?

  Thanks,
  Ertan

   

   

   

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