organisation blocked - data exceeded, but not seeing the problem (6,5Go/10Go)

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5 commentaires

  • Commentaire officiel
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    Jorge Merino

    Dear customers,

    There was no incident, emnify applies internally a monthly limit (that goes up accordingly) as a protection for sudden consumption surges. If this limit is reached, our team must verify that everything is in order, and they increase the limit.

    This limit is internal and not visible to our customers, as the limit goes up accordingly. Unfortunately, there was a sudden consumption peak and our team had to verify it first, causing the service to be unavailable for some minutes.

    We apologize if this has caused any inconvenience. Rest assured that the limit for both organizations is now high enough to prevent this from happening again.

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    PETROS SIMEONIDIS

    The same here

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    Toubeau

    This morning, the organisation and endpoints were unblocked. I didn't get any explanation about the incident. I will ask for info, because it's not professionnal at all...

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    PETROS SIMEONIDIS

    For some reason it is not fixed yet for us !! We still receive the message that the organization is blocked !

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    PETROS SIMEONIDIS

    Please do something ! We have hundrends of failures and the call center receives huge amount of calls

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