SIM Disconnection

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kaywala Kapungu

• December 14, 2022 14:46

Good day, please note we accidentally disconnect one sim card ICCID: 898830300000814XXXX, is it possible to bring back online and activated?

 

Thank

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• Official comment

  

  Jorge Merino

  • December 15, 2022 08:57

  Hi Kaywala,

  I edited your post to hide the SIM card details. For technical issues with specific connected devices, it is better to submit a request to our Customer Support team. We will be happy to assist you. 

  In order to use the portal properly, i highly recommend you to read our quick start guide.

  And last, for this specific SIM card, I can see that it is already online, so I am happy to see that everything is working now.

  Kind regards

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  kaywala Kapungu

  • August 08, 2026 14:39

  Please note, your sim cards get disconnected randomly, even in locations with good coverage, I think you need to look at that.

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