I cannot register my SIM cards. The BIC code is invalid or I do not have a BIC code

If you have ordered a SIM batch (for example, 25 or 500 SIMs), you will not be able to register the SIMs individually using its own BIC (BIC1) as our database recognises the BIC2 instead of BIC1. You will need to register the SIM batch using the BIC2.

If you try to register an individual SIM card from a batch, you will get the following error:

SOLUTION:

1. Look for the BIC2 which is a 16-character code located on the packaging labeled as BIC2. The BIC1 code will only work if you ordered single SIMs
2. If you don't have the packaging anymore, kindly submit a request to out Support team to get the BIC2. Please provide the ICCID of any of the SIMs included in the package
3. Once you have the BIC2, you can now use this to register the entire SIM batch.

WHERE CAN I FIND THE BIC CODE?

For Individual SIMs the 16 character BIC (Batch Identification Code) can be found on the upper right corner of the card - BIC1.

For SIM Batches (25 or 500) or MFF2 packages: the 16 character BIC is located on the packaging written as BIC2.

IN CASE YOU ORDERED AN EVALUATION PACK:

• Please use the BIC1 printed on each SIM card. You will have to register the SIM cards individually